Shop Policies

MINIMUM ORDER 40.00

As a small company, we cannot process any order under 40.00 to ensure our staff are paid a fair wage for their time. Thank you for understanding! If you feel uncomfortable shopping on-line, contact us and ask for ordering assistance. You may also pay by cheque, however, the purchase will not be sent till the payment clears.

  • Flat rate within Canada is 15.00 CAD*
  • Flat rate within USA is 20.00 CAD*
  • Flat rate withn Europe & UK is 20.00 CAD*
  • Other International orders please contact us for shipping quotes.
Prices are excluding taxes. Your tax will be calculated and visible at the checkout. Sorry, we don't cover duty or custom fees. Any international order over 200 dollars might be charged extra fees.
Orders are shipped via Canada Post and take approx. 4 to 12 business days around Canada and US (some exceptions apply). Canada Post costs are based on weight and size of a package, therefore, it can be more economical to ship a number of items at one time. Please bear this in mind when placing your order. If you require alternate delivery methods or Courier service please contact us. If a product is damaged during shipping, you must file a damage claim with the shipper. We provide complimentary insurance the first $100.00 CAD of your order if sent by parcel mail (8 dollars+).
We offer you 100% Satisfaction Guarantee. Simply return your items unused and in re-sellable condition within 30 days from when you received your purchase and we will exchange it for another item of your choice less shipping costs. Due to the nature of our products we do not offer cash or credit card refunds unless your order was not completely filled or the items purchased are temporarily unavailable. Following these four simple steps for returning or exchanging item(s):
  • 1) Contact us and request a Return form.
  • 2) Complete the form and make a copy to keep for your records.
  • 3) Enclose the original form along with the returned product in original packaging if possible.
  • 4) Send Returns to the Address listed on the Return Form.
When returning merchandise, please select a shipping method that provides a tracking number and confirmation of delivery, and keep a copy of these details for your records. We are not responsible for any lost returns for which customers cannot provide proof of delivery. Be advised, we cannot process large order returns or exchanges without the original packing slip/invoice – please be sure to include your packing slip/invoice along with your Return form.
You acknowledge that certain contents of this shop are the property of The Hedgerow, including but not limited to information, text, images, photographs, and illustrations. These are protected by international copyright laws and other intellectual property rights. All of our products are carefully handmade with only the purest ingredients available. However, we assume no responsibility for any adverse reactions you may have as a result of sensitivities or allergies. We do our best to make each product as safe as possible. If you have any allergies or medical conditions you should always refer to a health practitioner for advice before using our (or any new) products. Likewise, our products are not meant to replace prescribed treatments, medicines or therapies.
Due to the handmade nature of our products, availability may occasionally be limited, in which case we will contact you with various options, including but not limited to an expected waiting time, refunds, credits or substitutions. We will, to the best of our abilities, accommodate all purchases in the order they are received. In the event of a delay, you will be contacted upon receiving your order. The Hedgerow reserves this right at any stage of the online ordering processing, including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your order is canceled and your credit card has already been charged, we will issue a refund to your credit card account in the amount of the charge. We also reserve the right to deny excessively large orders, and to charge additional funds for shipping in extreme cases. We strive to provide accurate and current information on our website. However, occasional misprints and errors may occur. In this case, we reserve the right to refuse, correct or cancel any orders that may be made in cases where errors or misprints occur. The Hedgerow reserves the right to alter or redefine these terms at any time without notice to you, and you agree to be bound by any such revisions.

* With the exceptions of high weight orders